Shipping Policies

Shipping & Handling

We are pleased to offer $20 flat rate shipping and handling across Canada for the majority of our products. Expedited shipping is available for an extra fee. Please note, large, bulky, or particularly heavy items are shipping at a flat rate of $40. Any item which falls in this category will include this information in the item description. We are not responsible for items lost in transit, once tracking number is provided. We ship with UPS or Canada Post, please ensure you choose your delivery preferences with them to ensure a safe arrival. 

Orders placed after 12pm will be shipped the following business day - Tuesday through Saturday.  Please note we are closed Sunday and Monday, and all statutory holidays. Orders placed for shipping Saturday through Monday will not be packaged and processed until Tuesday morning.

We now offer FREE local delivery between Mount Forest and Arthur. This is calculated by postal code will automatically become available to you in the shipping menu at checkout if applicable. Same day delivery is available if order is placed before noon on business days. 

Curbside pick up is always free, and encouraged when possible.

Returns and Refunds for Retail Items

Items maybe returned for store credit within 14 days of purchase with original packaging and original receipt. Returns made without receipt will be subject to lowest in store pricing. Items purchased at a discount are final sale.

Returns by mail may be sent back to the store for store credit at the customer's expense for shipping costs. Store credit will be issued upon delivery and inspection of the returned item.