Playroom Policies

Cancellation Policies

Birthday Parties may be rescheduled or cancelled up to two weeks prior to the event without fee. Cancellations or rescheduling within two weeks prior to the event are subject to an $80 service fee. Cancellations within 72 hours prior to the event will be charged in full. We appreciate rescheduling or cancelling with as much notice as possible, as this allows us to offer the space to someone else.

Booked Play reservations may be rescheduled up to 48 hours before booking, however the booked play deposit is non-refundable if the appointment is cancelled.

Proof of Vaccination

Effective January 1st, 2022 all eligible play and birthday visitors to The Imagination Space will be required to provide QR codes for proof of vaccination. We will not require vaccination status of shoppers who are not staying to play. As always, masks are required to be worn by everyone over the age of 2, for the duration of your visit.