Playroom Policies

Cancellation Policies

Birthday Parties may be rescheduled or cancelled up to two weeks prior to the event without fee. Cancellations or rescheduling within two weeks prior to the event are subject to an $80 service fee. Cancellations within 72 hours prior to the event will be charged in full. We appreciate rescheduling or cancelling with as much notice as possible, as this allows us to offer the space to someone else.

Booked Play reservations may be rescheduled up to 48 hours before booking, however the booked play deposit is non-refundable if the appointment is cancelled.

Public Health Measures

Effective March 21st, 2022 The Imagination Space will be no longer requiring visitors to wear masks unless they've been directed to do so by Public Health.